Rosehouse offers store credit within 30 days of purchase for any unopened, unused, defective or damaged goods. We will accept returns and exchanges for 30 days after the original date of purchase. Returns will be refunded in the form of store credit. Exchanges will be for equal value of purchased product.
We guarantee all plants purchased at Rosehouse for 30 days from the date of purchase.
If your plant dies or shows any signs of disease or pests within it’s first 30 days under your care we will replace it with a plant of equal size and/or value of the original purchase.
Plant replacements are valid upon presentation of your receipt and return of the dead plant. Rosehouse staff can provide you with advice and suggestions on selecting the right replacement plant.
Our guarantee does not cover exposure to extreme temperatures or blatant neglect.
At this time we are not offering Rosehouse made and branded products to other retailers. If you are interested in possibly collaborating or having us custom formulate products for your business please email
We ship packages out once a week via USPS priority shipping. We charge a flat rate shipping fee of $5 for all orders under $75, for orders $75 and above there is no charge for shipping. At this time we are not able to ship internationally and do not ship plants between September-April due to temperature concerns. If you have any questions regarding shipping please email